How we work: Our philosophy is to be open, honest and friendly with clients. We work in a relaxed, yet professional manner - working best when we have mutual trust and respect with our clients. Our team enjoys working with clients who are open minded as our style is such that we speak truthfully, challenging clients to get the best from their business. Initial consultation: As we have offices in Manchester, Liverpool and Wigan, most initial consultations are free. Initial consultations outside Greater Manchester, Cheshire, Lancashire or Merseyside normally incur a charge. Call 0870 903 99 33 for further details of our charges. Telephone advice: Only in exceptional circumstances will thinktank provide initial business advice by telephone. In 2005 we received 157 enquiries from companies asking for initial advice by telephone. In the interests of our client base, we provide business advice for new clients on a face-to-face basis only. Our fees: thinktank works on a daily rate or fixed project basis. What we quote is exactly what we charge, so there are no hidden fees or surprises at the conclusion of our projects. Many creative agencies and web design agencies charge for changes - thinktank doesn't! We will make reasonable changes to all client projects without any additional charge. Any extra charges will be agreed before work is commenced. For new clients thinktank charges by proforma invoice or 50% on-commencement charges for a minimum period of six months. Thereafter, dependant on payment, client accounts are based on 30-days credit. Retainer clients: thinktank has several retainers with its key clients. A retainer account with thinktank provides exceptional value and guarantees that urgent work takes priority over non-retainer accounts. Retainer contracts are based on a 12-month agreement. Agency pitches (vs other agencies): thinktank is a highly reputable full-service marketing agency. As we have an excellent track record we will be pleased to showcase our portfolio to you, however, we only pitch directly against other agencies if the budget exceeds £15,000. This ensures that we keep our fees at a reasonable level for all clients and, that we dedicate the majority of our time on providing a high level of service for existing clients.   Qualifications of key staff: Our key staff are fully qualified and/or hold membership of professional bodies within their field. Staff employed by thinktank have a minimum of 5 years experience in their respective field and are the high achievers with a proven track record of success. Director-level staff have a minimum of 15 years experience in their field and are recognised by organisations such as The BBC, who from time to time engage their services on-air. Conflict of interest: thinktank only accepts client accounts that are unlikely to cause a conflict of interest. All information provided is strictly confidential and we act on the best interests of our clients at all times. Non-disclosure agreements: thinktank regularly enters into NDA's with clients to ensure the strictest confidentiality at all times. Service level agreements: thinktank is happy to work to SLA standards % Sales agreements: Every week we receive several enquiries from businesses who wish us to market and sell their products for a % sales agreement. thinktank does partake in such arrangements as the Company is not a direct sales organisation. Employment: thinktank employs the very best in the field of marketing, design, advertising, IT, multimedia and creative services along with experienced account handlers. Job applications should be made directly to the managing director at stuart@ttmarketing.co.uk and with the subject. Applications by email only. Contact information: Initial business enquiries should be directed to the following members of the team: Directors & Business Development Advertising & Creative Team Web & Database Team     Take a look at the thinktank glossary containing over 200 definitions of terms commonly used in marketing, advertising, design, multimedia and web discussions. click here for the thinktank glossary

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